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Frequently Asked Questions
Who is the TTA?
The Travel Trust Association is the only travel network in the UK to guarantee 100% financial protection to the consumer, ensuring total consumer confidence. With over 450 Members, we help travel entrepreneurs set up and grow their travel businesses by providing a licence to trade and the tools to grow a successful business. The TTA has over 20 years of travel industry experience, and we are eager to share our passion, expertise, skills and knowledge with our members and the rest of the travel industry.
How does the Travel Trust Association provide 100% financial protection for me?
Every TTA member will have a practicing certificate. This certificate will identify the TTA member’s number, the company to whom all payments should be made and the trustee for that member including the trustee’s address.
The Travel Protection Plan covers every service which you have booked from a travel company whether it be for transport, accommodation, entertainment or recreation.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee at www.Traveltrust.co.uk/guarantee
Why should I use a travel agent?
Travel agents are a great source of information and discounts. providing experience and knowledge making sure you get not only the most for your money but the right holiday. A travel agent can make sure that your trip is tailored to you, assist you in case of unexpected problems, and help you anticipate potential issues in advance.
How can I keep up to date with travel advice?
Keeping up-to-date with travel advise is important when travelling overseas. Click on learn more to find out more.
What is the complaints procedure?
In the event of a breakdown of communication or a serious disagreement between a member and their customer, the Travel Trust Association can act as an independent intermediary.
All complaints are dealt with in writing. Should you feel the need to make a complaint about one of our Members, please detail the matter in writing and post it to:
Travel Trust Association
2 Crown Square
Woking
Surrey
GU21 6HR
Please enclose copies of any previous correspondence that you may have had with the company and any paperwork that is at all relevant e.g. receipts, invoices, etc.
Upon receipt Travel Trust Association will act as an independent intermediary in your grievance with the member and shall liaise between both parties. Should the response that you receive from the Member not be satisfactory, we can then offer you an arbitration service. The arbitration service is administered and managed independently from Travel Trust Association and the Travel Trust Association member.
What does it mean if a company is a member of the Travel Trust Association?
It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.
Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.
All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.
What is the difference between Travel Trust Association and ABTA?
ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company.
You will need to ask the ABTA member how financially secure their travel arrangements are. If the arrangements are not automatically protected, the ABTA member may be able to offer suitable insurance to cover you.
If you book with a Travel Trust Association member your money is 100% financially protected. This is achieved in two ways.
Every Travel Trust Association member deposits your money into the trust account. A trust account is a bank account designated to hold the customers' money.
Your money remains in the trust account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account.
In addition to being held in trust, your monies are also insured.
A Stand Alone Safe Seat Plan policy is an insurance policy which is issued on your behalf by the Travel Trust Association member.
It is the combination of the Trust Account and the Stand Alone Safe Seat Plan that ensures all of the money which you have paid to a Travel Trust Association member is safely protected and available to pay for those services which you have booked.
Please be aware that this is NOT a travel insurance policy. The Stand Alone Safe Seat Plan will only protect the money that you have paid to a Travel Trust Association member. You will need to take out a separate travel insurance policy to provide cover for cancellation, medical expenses and lost baggage etc. The Travel Trust Association member will be able to provide you with a travel insurance policy.
Do I need a visa to travel?
All information regarding visa requirements can be found in the learn more button below.